Digitrax Repair Policy

Simple, straightforward warranty, no tricky language!

The Digitrax “No Weasel Words Warranty”

Click Here for Digitrax Return Procedures and Information

Digitrax Warranty (Updated September 24, 2007):

Digitrax gives a one year warranty against manufacturing defects on all Digitrax products. These units are not user serviceable. If a defect occurs, return the unit directly to Digitrax for service with proof of purchase date. We will repair or replace warranty units at our discretion at no charge to you for one year from purchase date. This warranty specifically excludes damage due to customer abuse, such as failure to properly protect against input over current with a fuse or circuit breaker, applying excessive input voltage, failure to properly protect against over current by properly isolating the locomotive motor from the frame when installing mobile decoders.

Please do not open the Command Station/Boosters (except for making voltage adjustments or changing batteries per the manuals). Please do not remove the shrink-wrap protective sleeves from Digitrax decoders. None of the units have user serviceable parts, and opening them will void ALL warranty protection.

Digitrax carefully tests our mobile decoders to be sure that you receive reliable products. We recommend that you not cut any wires or install any mobile decoder in your locomotive until you are sure it has passed the Decoder Test Procedure detailed in the Decoder Manual.

Limitation of Warranty (The Legalese)

All warranties on Digitrax products are limited to repair or replacement of Digitrax products at the sole discretion of Digitrax. In the event that Digitrax products are not installed or used in accordance with the manufacturer's specifications, any and all warranties either expressed or implied are void. Except to the extent expressly stated, there are no warranties, express or implied, including but not limited to any warranties of merchantability or fitness for a particular purpose.

Digitrax, Inc. reserves the right to make changes in designs and specifications and/or to make additions or improvements in its products without imposing any obligation to upgrade or modify any units previously manufactured and sold.

Non-Warranty Repairs

For items that are no longer covered under warranty, whenever possible we will make repairs to units at fair and reasonable rates. In the case that a non-warranty unit cannot be repaired, it will be returned to you at no charge. Note: As of 11/28/2005 DT100 series, DT200 and BT2 throttles are no longer repairable due to unavailability of repair parts.